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Refund and Returns Policy – Shivani Exports
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Refund and Returns Policy

Home / Refund and Returns Policy

Cancellation, refund and return policy

All the products sold and delivered to the customer shall be subjected to the below terms and conditions of the policy.

Cancellation

  • If a customer cancels an order before the order has been shipped, Shivani Exports may accept the order cancellation and refund the amount to the buyer within a reasonable period. In such cases, the order amount will be refunded but with any transaction fee charged by the Bank deducted. Please note that Shivani Exports may not be able to cancel orders that are already shipped or in transit.

Return/Refund or exchange eligibility

  • Orders are only eligible for return/exchange if :
    • The product is clearly defective/damaged
    • Received wrong product
  • Reach out to Shivani Exports Customer Care at sales@shivaniexports.in within 2 days from the receipt of order to get a confirmation on the return/ refund eligibility of the order
  • One of our executives will get in touch, in order to process the return/exchange request
  • The customers may have to share the 360 degree uncut Video from Parcel opening to covering damage clearly in video and images of the product received .
  • A confirmation mail would be sent to the customer, confirming the return/exchange request
  • Customers are requested to return the products through our courier partners. And update us about the tracking number by email sales@shivaniexports.in .
  • Customers may have to bear additional charges such as return cost. Such amount shall be indicated to the Customers in advance.
  • No Replacement and Exchange Policy

Refund process

The product will go through the following internal checks before the refund gets processed:

  • The products returned should be in original condition
  • The products must not be used or washed
  • The products should have the original tags/labels in place and folds intact
  • The products should be returned along with the box in which the product was delivered
  • The refund may be delayed or not get processed, if the returned product/s does not meet any one of the internal check criteria mentioned above

Refund timeline

  • Refunds (net of any additional charges applied on account of return ) shall be made to the same issuing bank through which the Product was purchased, using the same payment mode. Refunds are processed within 7 business days of receiving the product to Shivani Exports warehouse.
  • The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/Credit card/wallet.
  • In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
  • Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15 days from the date of initiating refund.
  • However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/ refund concerns.